Making a complaint
We aim to provide you with the highest standards of service at all times. Our intention is to be regarded as the company that puts the customer first.
If at any time you feelyou have cause for complaint,we will try to resolve the problem and ensure you receive a quick and fair response.
Phone us
We are available between 8.30am to 5.30pm, Monday to Friday on 0208 939 3900.
Write to us
If you prefer write to us at:
- A&A Group Ltd
161 High Street
Hampton Hill
Middlesex
TW12 1NG
How we will handle your problem
We will make every effort to resolve it immediately.
If we cannot resolve it by the end of the following business day, we will send a prompt acknowledgement of reciept of the complaint and that it is being dealt with.
We will continue to try to resolve your complaint to your satisfaction as soon as possible and will respond at the earliest opportunity. If it is not possible to give you an early response we will keep you informed of progress and reasons for any delays.
In the unlikely event that we cannot ultimatly reach as outcome which resolves your complaint, you may be eligible to refer the matter to The Financial Ombudsman Service. More information about this service can be obtained from:
- The Financial Ombudsman Service
South Key Plaza
183 Marshall Wall
London
E14 9SR
Telephone: 0845 080 1800
Website: www.financial-ombudsman.org.uk